Refund and cancellation policy

• The office dashboard and every admin login are free. You pay for fueler seats: $120 per seat a month, or $1,440 per seat a year, in USD, billed in advance through Stripe, our payment processor.
• There is no free trial and no setup fee.
• Your subscription renews automatically at the end of each month or year until you cancel it.
• Prices exclude taxes, as section 4 of the Terms says.

• Any admin of your company can cancel at any time, without calling or emailing us: in the dashboard, open Settings › Billing & seats, choose Manage subscription and confirm your password, then cancel in Stripe’s billing portal.
• Cancelling takes effect at the end of the month or year you have already paid for. Until then your seats and your fuelers’ codes keep working, and you are not charged again.
• Deleting your company’s account also cancels the subscription at the end of the current period.
• After the subscription ends, you can still export your data for 90 days. It is then scheduled for deletion, as our Privacy Policy describes; subscribing again before that date calls the deletion off.

• Unused time. We don’t refund the unused part of a month or year when you cancel, including on the annual plan, except where the law requires it.
• Seats you remove. When you remove seats partway through a period, Stripe credits the unused time on those seats against your next invoice. The credit lowers that invoice; it isn’t paid back to your card or bank account. Seats you add partway through are charged right away, or invoiced right away if you pay by invoice, for the rest of the period.
• Mistakes. If we charged you in error, for example twice for the same seats or after your cancellation took effect, tell us at support@fuelrelay.net and we will refund the mistaken charge in full once we have confirmed it.
• Nothing in this policy limits a right to a refund that the law gives you and that can’t be excluded.

If a payment fails, or an invoice is not paid by its due date, we email your company’s admins; Stripe tries a card or bank debit again. You can update your payment method in the billing portal at any time. Continued non-payment can lead to suspension, as section 4 of the Terms describes.

We email at least 30 days before a price change takes effect, and the new price applies from your next billing period. You can cancel before then.

Billing questions and refund requests: support@fuelrelay.net.